Mazda drivers can’t turn off KUOW radio after trouble

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Mazda drivers couldn’t change their radio stations from KUOW after a mysterious glitch.

PA

Some Mazda drivers are trapped on a public radio station in Washington, and they’re confused.

Many people have taken to Reddit to share their frustration over a seemingly bizarre and mysterious incident.

“We are all stuck on KUOW,” one user wrote on Feb. 1.

The infotainment system is a display that allows the driver to send text messages, make calls and use a navigation system.

Others said their infotainment system forced restarts over and over again and their radio station had been tuned to KUOW-FM, 94.9.

They weren’t the only Mazda owners to show up to a mechanic. The Reddit user said about 50 other people were asking a mechanic about the same issue.

Scott Smith told KUOW that he returned to his Mazda after shopping and found his infotainment system bouncing back and forth through menu options.

The man couldn’t change anything, but he could hear KUOW, an NPR member station.

“Luckily, I’m an NPR listener, so that’s okay,” Smith said.

The problem occurred when a signal from the radio station to “modern HD radio” in the car that is connected to the infotainment center “fried” part of it, the Seattle Times reported.

Mazdas from 2014 to 2017 were affected, the outlet reported.

“A Seattle-area radio station sent image files with no extensions, which caused an issue on some 2014-2017 Mazda vehicles with older software. Mazda North American Operations distributed service alerts notifying dealers problem,” Mazda of North America said in a statement to KING-TV.

Mazda drivers affected by the issue can obtain replacement parts if they contact their local Mazda dealership and submit a warranty service claim, the outlet reported.

KUOW said in a statement that it had “been in touch with Xperi, the company that owns the technology behind HD Radio, and granted them full access to our transmitters to investigate the cause of this issue. Our operations team does everything she can to help them find a quick solution.

This story was originally published February 10, 2022 7:30 p.m.

Helena Wegner is a McClatchy Live National Reporter covering Washington State and the Western Region. She holds a journalism degree from the Walter Cronkite School of Journalism and Mass Communication at Arizona State University. She is based in Phoenix.

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